Highlights from a quick trip to Japan: conversations with Lean leaders, gemba visits, a daruma pilgrimage, and more

Piles of darumas, signifying completed goals, at the temple in Takasaki.

I just got back from a 9-day trip to Japan and it was everything I hoped it would be from both a personal and professional perspective. I wanted to share some of professional reflections here, with a few personal ones thrown in!

You asked, I answered

As I boarded my plane from San Francisco to Tokyo, I asked for your questions about Lean in Japan that I could ask my friends and colleagues there. Thank you for your questions!

I’ve answered many of them in the comments area on that post, but one answer seemed more fitting for here.

On Twitter, Matthew (@mjhall) asked me “What do you miss most from Japan 🇯🇵?”

The top 3 things about Life in Japan that I miss the most

For me, people and relationships are always the most compelling aspect of wherever I happen to be. But people aside, the top 3 things I miss the most about living in Japan are:

1. The food!

Check out the prices of these special “blond” strawberries. The middle pack goes for roughly US$90!

From simple Japanese dishes such as ramen and yakitori (BBQ chicken on skewers) to high end teppanyaki and thinly sliced sashimi, and other cuisines such as French and Italian, the food in Tokyo is unparalleled across the board.

Tokyo has more Michelin stars than any other city in the world – by a long shot – and the competition is high. Even ones without stars tend to be amazing. Maybe it is partly due to the fresh non-GMO fruits and vegetables and to the high level of skills and craft learning that is part of Japanese culture. Regardless, the culinary experience in Japan is amazing.

However, the amount physical waste in the form of packaging that comes with most food items always shocks me.

2. How clean (and safe) cities are – particularly Tokyo – and the endless level of exploration and contrasts that abound.

I’ve written more about both of these topics in prior posts “Life in Japan: Where Clean is Beautiful, But 5S is Still Hard” and “Life in Japan: Contradictions and Contrasts”.

3. Traveling on the Shinkansen. I love traveling by bullet train.

I took 4 Shinkansen rides last week and I’m always a bit giddy when the train pulls into the station. It doesn’t get old.

The list could go on….

There are so many other aspects of Life in Japan that I miss (and some that I don’t…), which you can read about in previous blog posts under the Life in Japan category.

Lean and leadership highlights from this trip to Japan

I will write about many of these reflections and takeaways in more detail in future blog posts, but here is a sampling of some of the highlights of visit “home” to Tokyo (at least from a Lean and professional lens).

Mrs. Ogura: be humble, never stop learning and go to gemba

Toshiko Kawanami, me, and Noriko Ogura after a special lunch.

I had a delicious lunch with Mrs. Ogura and Ms. Kawanami, two interesting and inspirational Japanese women.

One of the leadership-related highlights from our conversation was when Mrs. Orgura commented that leaders must be humble and always keep learning.

As an example of always learning, Mrs. Ogura shared that she takes her leadership team on an annual excursion somewhere Japan to visit other manufacturing organizations.  Her team gets to research and determine where they will visit. She believes in the power of going to gemba – both to her own shop floor and to those of others.

A few years back the Ogura management team visited Ina Foods, the agar factory that was the focus of the book “Tree Ring Management” that I reviewed years ago and whose CEO is seen as a sensei to many Toyota leaders. Ina Foods is still on my bucket list to visit and I was excited to talk with someone who had visited herself!

Isao Yoshino and Ichiro Iwasaki – translating TPS to the West

Two of the Toyota leaders who translated and taught NUMMI managers the Toyota Production System.

I spent the afternoon with my friend Mr. Isao Yoshino talking about life, Toyota, leadership, and Lean.

I always learn so much from our time together – more details to come in another installment of “Toyota Leadership Lessons” I’ve learned from Mr. Yoshino.

A highlight for me was getting hear him lecture for the first time in a public setting about the role of leadership at Toyota and the process of hoshin kanri.

He had shared his materials with me privately in his office over the past two years, but it was great to see and hear him in the role of lecturer.

I also met Mr. Ichiro Iwasaki who, along with Mr. Yoshino, John Shook and some others, were responsible for translating the Toyota Production System (TPS) and training the NUMMI mangers in TPS.

Special treat – spending time with Paul Akers and a day of going to gemba

At the end of every day Japanese school children across the country spend 15 minutes cleaning their classroom.

Thank you to Paul Akers for allowing me to join part of his Japan Study Trip last week. He puts on an amazing and packed learning experience! Of course I got my copy of “2 Second Lean” signed too.

Paul is such a dynamic leader and speaker and I was thrilled to meet him in person, visit some new sites, and meet lean thinkers from around the world.

Respect for resources and one’s environment

The highlight of the day for me was visiting a middle school to see them perform their daily 15 minute cleaning ritual, and talking with our young hosts who were so enthusiastic about practicing English.

Process flow for a lean hair cut.

Lean lunch

We had lunch at a chain sushi boat restaurant I’ve been to before but in true lean fashion. The whole process is oriented to get you served with no wasted time. We were in and out in less than 20 minutes! Japanese fast food – a whole lot healthier than what we get in the West.

Lean factory, leaders and hair cuts

We also visited an impressive factory that produces prefabricated houses and were awed by the production principles of just in time, flow, and quality, learned from two senior lean-thinking leaders, and some guys on the trip got their hair cut at a lean-minded hair salon.

Chorei (shift start-up meeting) experience

Katie, our trainer, and Tim – demonstrating our positive spirit by showing two thumbs up and shouting “ii ne”(“that’s great”).

My last day in Japan concluded with meeting up with my friend Tim Wolput (who I’ve joined for many great gemba experiences in Japan) for an adventure to an izakaya restaurant chain to learn about and participate in their enthusiastic and invigorating start-up meeting (“chorei”).

If only every huddle or start up could be this mindful and enthusiastic!

Definitely more to come in a future post about this experience (now published!).

Daruma pilgrimage

No, I did not try to take this one home with me…!

A few months ago I discovered that there is a city north of Tokyo that is known for producing the majority darumas in Japan. I knew that I had to find a way to get there!

Last week I roped a friend into joining me for a day excursion to the town of Takasaki for my daruma pilgrimage. I was so thrilled!

Those of you who have been following this blog for awhile know that I’m a bit obsessed with darumas (read my post about darumas to learn why). My personal collection has been ever growing and I often gift small darumas as gifts to colleagues, clients, and friends.

I have too many pictures of daruma to include in this post, but watch for them in the future!

One side of the temple piled high with darumas – and it was only 5 months into the new year. Imagine the bonfire in January!

Daruma temple

In Takasaki, we visited the Shorinzan temple where completed darumas (representing fulfilled goals and wishes) of all sizes are collected and then ceremonially burned every January as a ritual (I can’t bring myself to burn my darumas, but I suppose that is too material of me), as well as other sights in the town.

Daruma painting

We also visited a daruma artisan and one of the larger producers of daruma where we got to paint our own daruma faces – which is a lot harder than it looks.

Daruma purchases

My friend had to hold me back on my daruma purchases, though I did acquire a larger daruma for my collection (that could still reasonably fit in my carry-on luggage), a few for my children (who also are fond of daruma) – including a chicken-themed daruma for the year of the rooster (we just got 5 chickens!), and some others as gifts (including Paul Akers and Mr. Yoshino).

More learning to come

Thanks for reading! Over the next few months I’ll write about more of these experiences in greater detail.

What are some of the topics that you are most interested in learning more about from this post or any others? Please leave comments below.

Will you be at the Lean Healthcare Summit?

I’m off to the U.S. Lean Healthcare Transformation Summit next week where I am teaching a pre-summit workshop and then attending the conference sessions. If you will be there, let me know!

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Katie Anderson
About Katie Anderson 118 Articles
Lean thinker and coach. Passionate about developing people. Healthcare change agent. Living in California again after 18 months in Tokyo. Writing about lean and leadership.
  • Thanks for the blog post and follow-up to questions asked, Katie! And so cool to learn that there is a Daruma temple so I hope to check it out someday I am back in Japan!

    I must agree – the food…the food! You called out the number of Michelin starred restaurants in the country, but if one just goes to a 7-11 or any other similar convenience store; they truly live up to the word CONVENIENCE 1,000% with such a plethora of affordable options of food. Makes me so sad to enter a “convenience” store in the USA (notice the use of quotation marks).

    In addition to the food, the other two things my (Japanese-now-American-citizen) wife and I miss are: おもてなし (Omotenashi – the unique Japanese brand of hospitality) and 温泉 (onsen – Japanese hotsprings).

    For a great view into the culture of Omotenashi, see this video from CNN/JAL: http://advertisementfeature.cnn.com/2017/japan-airlines/ – yes, it is an advertisement but still, so well made and captures the essence of the very unique culture of Japan.

    Thanks again for the blog and answers / ありがとうございます!

    MjH

  • Hi Matthew – I too miss omotenashi, which probably could have fallen higher on my list than Shinkansen travel due to it being a daily part of life. I wrote about my love – and missing – of omotenashi after my first trip back to Japan.

    http://kbjanderson.com/life-in-japan-omotenashi-the-spirit-of-japans-customer-service-hospitality/

    I love that JAL video!

    I also miss being able to shout “sumimasen!” to get the attention of wait staff. It’s a true pull system with the customer pulling for service when needed, rather than having to either hope the server will come by OR be constantly bombarded with intrusions to check.

    Thanks for the comments! ありがとうございます!

  • manikandan manoharan

    Hi Katie,
    Thanks for sharing your experience during your recent Japan visit. It reminds our stay in Japan and almost all the things you missed in Japan I also felt the same. The cleaning the classroom by the Japanese students reminded our Toyota training. In all the training the last 15 minutes we practice of cleaning the training room. It is one of the Japanese culture to do the house keeping with team work irrespective of hierarchy. Thanks keep posting

  • Thanks Manikandan – I appreciate your comments and sharing your own experiences as well!

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