Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan Study Tours invited me to join him on a day-long gemba visit to two different lean thinking Japanese organizations in Tokyo – a local government ward office and dry cleaner. I was particularly excited to … Continue reading Japan Gemba Visit: Lean Thinking in Government – Part 1 – Kaizen, Kaikaku & PDCA to improve customer service