I am passionate about helping individuals and organizations gain clarity on their goals, deepen their problem solving skills, and continuously improve.
I help leaders learn how to ask better questions – which I have come to see as the most fundamental skill that supports improvement, better strategic thinking and problem solving.
I have 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, academia, research, government, start-ups, and insurance, though my primary focus has been on leading transformational change in healthcare organizations.
In 2013 I started an independent consulting and coaching practice to help clients deepen their organizational and individual capabilities in problem solving, strategy, and leadership.
In addition to consulting and coaching, I am a faculty member of Catalysis (formerly the Thedacare Center for Healthcare Value) and the Lean Enterprise Institute where I teach workshops about coaching and problem solving. I also coach masters students in the Fisher School of Business MBOE program and serve as a Member of the Board for the Mother’s Milk Bank and a Member of the Quality and Patient Experience Board Committee at El Camino Hospital.
Prior to starting my consulting practice, I held senior Lean leadership roles at the Palo Alto Medical Foundation and Stanford Children’s Health, was a Fulbright Scholar to Australia, and served as a consultant for PricewaterHouse Coopers Australia and a research analyst at the University of California at San Francisco and the University of Sydney.
I am currently based in the San Francisco Bay Area, though I still regularly travel to Japan, where I lived for 18 months from 2015-16. I love road biking, spending time with my 2 young sons and my husband, connecting with people and exploring new places!
Living, studying and working around the world, including the U.S., Spain, the U.K., Australia and Japan, has given me a global perspective about leadership, Lean and life and I enjoy sharing what I am learning with you here.
About this blog
I started this blog in January 2015 when my family moved to Japan for 18 months. I wanted to use this unique opportunity to not only learn as much as possible about Lean, leadership, and Japanese culture, but also to share it with a broader community.
I love writing and connecting with you and others around the world. Writing this blog has become an important part of my practice as it is a great forcing function to slow down and reflect. It’s a habit that I haven’t given up since moving back to the United States in June 2016.
My approach to coaching and consulting
Posts on this blog
There are many posts that share my perspective on coaching, consulting, leadership and Lean. Here are some highlights:
- Coaching for Improvement: not just Lean, Toyota, or Silicon Valley methods….just good leadership
- Coaching for Improvement: Using A3 Thinking For Personal Development (Part 1 – Overview from Lean Coaching Summit)
- Coaching for Improvement: Using A3 thinking for personal development – Part 2 – Getting started on the left side
- Coaching for Improvement: Using A3 thinking for personal development – Part 3 – Moving to the “Right Side and Action
- The Power of Practicing Personal Problem Solving
- Leading Daily Improvement: Creating New Habits and Practices to Support Continuous Improvement
- Effective Questions to Support Problem Solving Thinking
- “Live less out of habit and more out of intent” – Intentions for 2016
- 12 Questions to Ask Yourself Before Making Your New Year Resolutions and Goals
- Intention and the Art of Meishi (Japanese Business Card) Exchange
Lean Post articles
- Do You Practice Routine Personal Development?
- Developing Better Habits Through A3 Thinking
- Summit Reflections: Knowing What You Need to Improve
- Lean in Japan: the Benefit of an Outsider’s View
- Standout Lessons from the 4th Annual Lean Coaching Summit
- Be More than a Coach, Be a Coach Who Listens
- How To Get Out of the Habit of Telling
- Building Capability, Transforming Organizations
Planet Lean articles
I also write for Planet Lean. Articles include:
- If You Think Lean is Inherently Japanese, Think Again – published in just November 2016, it was Planet Lean’s 5th most read article in 2016!
You can hear my thoughts on the following podcasts:
I contact with clients directly for coaching, consulting and learning experiences, as well as offer public workshops, primarily through Catalysis, LEI and other conference/event organizers. Here are a sample of some recent public offerings.
Upcoming public events:
- European Lean Educator Conference 2017 – workshop and keynote – Netherlands, November 2017
Recent past public events:
- Coaching for Improvement – 1-day workshop – September 26, 2017 in Indianapolis (with Catalysis)
- Coaching for Personal Development – 1-day workshop – September 28, 2017 in Indianapolis (with Catalysis)
- Coaching for Improvement – pre-Summit 2-day workshop at the Lean Healthcare Summit in Palm Springs, CA – June 5-6, 2017
- “Coaching for Development: Structured Coaching Using A3 Thinking” – 1 day workshop
- Lean Enterprise Institute workshops – Seattle, WA – April 24, 2017
- Coaching for Development: Structured Coaching Using A3 Thinking” – 1 day workshop
- Lean Transformation Summit pre-summit workshop – Carlsbad, CA – March 6, 2017
- Lean Coaching Summit – Minneapolis, Minnesota – July 2016
- Summary of breakout session can be found here:
- Temple University (Japan), Continuing Studies Program: “Lean Leadership Skills” (April 2016)
- Australasian Lean Summit and Lean Healthcare Symposium (May 2015):
- Keynote speaker and class instructor.
- Summary of one keynote talk can be found here:
- Lean Coaching Summit (July 2014)
- Co-presented breakout session “Coaching for Improvement” with Margie Hagene. Summary of the event can be found in my Lean Post article Building Capability, Transforming Organizations.
Katie’s Twitter profile: @kbjanderson