
Talk to the People: How to Make Better Decisions with Nigel Thurlow
Episode 70 – What happens when the decisions leaders make are increasingly disconnected from the work itself? In a world of AI, automated dashboards, and remote work, it’s easy to manage representations of work instead of understanding what’s actually happening for the people doing it. Yet when leaders rely on data—rather than facts—they often end up solving the wrong problems, even with the best intentions.