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Episode 75 – Lean has always been about people. But many of us learned the tools first without fully understanding the deeper purpose behind them.
In part two of
Episode 74 – Has lean failed? That question led to one of the most downloaded conversations on Chain of Learning — my two-part discussion with Jim Womack in episodes 37
Episode 71 – Caring can easily turn into carrying. It happens so naturally we often don’t notice it. Someone brings us a problem. We care. We want to help. And
As leaders, should we be solving all the problems all the time? What are our problems to own? When, instead, should we be coaching other people to solve problems? And
What’s your biggest problem with problem solving? I’ve been asked many questions recently about how leaders at all levels can more effectively solve problems — not just the ones that
Getting out of the habits of telling and showing up as the “expert” are two of the most important habits to break if you want to create an organization filled with
Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia Mason are well known, to
You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?” Or: “What are other ways
This past week I have been thinking a lot about the concept of coaching and what it means for us as leaders. I’ve spent time with Toyota leaders, taught a
When I met with the President of a Tokyo metropolitan hospital a few weeks ago, he invited me to attend upcoming monthly Quality Committee held monthly. The next meeting was
I recently saw the quote “Life less out of habit and more out of intent” (source unknown) and it really resonated with me, especially as I have been thinking about my goals
How do we ask effective questions to support problem-solving thinking? Asking better questions — and learning to “break the telling habit” has been a passion of mine since I deeply
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