


Why are Lean and Toyota methods rare in Japan's hospitals? A Japanese physician explains
Quality improvement approaches in Japanese hospitals
It probably…

When to "A3"? - 3 problem solving tools to match the complexity of your problem
Have you ever wondered: "Does every problem require an A3?"
I've…

Coaching for Improvement - not just Lean, Toyota, or Silicon Valley methods... just good leadership
This past week I have been thinking a lot about the concept of…

Gemba visit: Tokyo hospital with strong commitment to quality improvement Part 2 - Quality Committee Meeting
When I met with the President of a Tokyo metropolitan hospital…

"Live less out of habit and more out of intent" - Intentions for 2016
I recently saw the quote "Life less out of habit and more out…

Effective Questions to Support Problem Solving Thinking
A few weeks ago I joined my coach, friend and colleague Margie…