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As leaders, should we be solving all the problems all the time? What are our problems to own? When, instead, should we be coaching other
What’s your biggest problem with problem solving? I’ve been asked many questions recently about how leaders at all levels can more effectively solve problems —
Getting out of the habits of telling and showing up as the “expert” are two of the most important habits to break if you want to
Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia
You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?”
This past week I have been thinking a lot about the concept of coaching and what it means for us as leaders. I’ve spent time
When I met with the President of a Tokyo metropolitan hospital a few weeks ago, he invited me to attend upcoming monthly Quality Committee held
I recently saw the quote “Life less out of habit and more out of intent” (source unknown) and it really resonated with me, especially as I
How do we ask effective questions to support problem-solving thinking? Asking better questions — and learning to “break the telling habit” has been a passion
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