How does an accounting company inspire an energized culture where people are excited to go to work every day and provide excellent customer service? I bet many of you don’t associate the words accounting and […]
What have you been learning or working on this month? I am in the midst of a four week period with no work travel, which has been unusual in the past 12 months. Personally, I’ve […]
Japan is famous for customer service and hospitality, known as “omotenashi” in Japanese, and for being a safe and clean country – and my experiences on recent trip to Japan last month were no exception. […]
I just got back from a week and a half trip to Japan to prepare for an upcoming Japan lean study trip I’m leading on behalf of the Ohio State University. Any reason to visit […]
How many morning or “start-up” meetings have you been part of that are fun and invigorating? I bet none as energetic and the one that Tim Wolput and I participated in recently at the Japanese izakaya restaurant […]
I just got back from a 9-day trip to Japan and it was everything I hoped it would be from both a personal and professional perspective. I wanted to share some of professional reflections here, with a […]
I’m at the San Francisco International Airport and about to board my flight back to Japan – the second time since we departed as residents 11 months ago. I’m super excited to be back to […]
In the first two posts in this series, I shared how the leaders of Nakano City, one of the 23 wards within the Tokyo metropolitan area, utilize kaizen (small continuous improvement) and kaikaku (large breakthrough improvements) as their […]
In the first post in this series, I shared how the leaders of Nakano City, one of the 23 wards within the Tokyo metropolitan area, describe how they see kaizen (small continuous improvement) and kaikaku (large breakthrough improvements) […]
Last week Mark Graban published a podcast on his website LeanBlog.org that we recorded recently about how living in Japan has shaped my perspective a Lean thinker and practitioner. I always enjoy talking with Mark and exchanging thoughts […]
Copyright: Katie Anderson 2016