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Category: Gemba/Site visit
I was happy to be back in Japan last months for 2.5 weeks – my fifth trip back to Japan in the 2.5 years since
A vision realized When I moved to Japan in January 2015 I knew that I wanted to learn as much as possible about Japanese culture
How does an accounting company inspire an energized culture where people are excited to go to work every day and provide excellent customer service? I
How many morning or “start-up” meetings have you been part of that are fun and invigorating? I bet none as energetic and the one that Tim Wolput
I just got back from a 9-day trip to Japan and it was everything I hoped it would be from both a personal and professional perspective.
Japan Gemba Visit: Lean Thinking in Government – Part 3 – Redesigning flow and customer service in General Services
In the first two posts in this series, I shared how the leaders of Nakano City, one of the 23 wards within the Tokyo metropolitan area,
Japan Gemba Visit: Lean Thinking in Government – Part 2 – Kaizen and Kaikaku to improve service to elderly constituents
In the first post in this series, I shared how the leaders of Nakano City, one of the 23 wards within the Tokyo metropolitan area, describe how
Japan Gemba Visit: Lean Thinking in Government – Part 1 – Kaizen, Kaikaku & PDCA to improve customer service
Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan Study Tours invited me to
Japan Gemba Visit: Ashikaga Part 4 – Eco-R, using 5S and kaizen to create a sustainable world and joyful society
As I’ve written about in earlier posts, last spring I led a study trip to the Japanese “5S City” of Ashikaga to learn about how organizations in