

Only in Japan! - 3 stories of Japanese "omotenashi", service and respect in 1 day
Japan is famous for customer service and hospitality, known as…


A reminder from a recent visit to Japan: Lean is not inherently Japanese
I just got back from a week and a half trip to Japan to prepare…


You haven't seen a start-up meeting like this one before: Teppen's "Honki no Chorei" in Japan
How many morning or "start-up" meetings have you been part of…


Highlights from Japan: conversations with Lean leaders, gemba visits, a daruma pilgrimage, and more
I just got back from a 9-day trip to Japan and it was everything…


Year End Review: 2016 - Reflections on 18 months in Japan and returning to the U.S.
It's that time of year again for reflection and resetting of…


Japan Gemba Visit: Ashikaga Part 2 – Ogura Metal – using 5S and Lean to "bring smiles to all employees & customers"
Earlier this year I led a Lean study trip to the Japanese town…


Life in Japan: Omotenashi - the spirit of Japan's customer service & hospitality
I just returned from a one-week trip to Tokyo to attend a traditional…


Daruma dolls in Japan: a visual reminder of intentions, goals and perseverance
Since the beginning of this year, I've become a bit obsessed…


You are here: Sayonara Japan, Hello California
When I wrote my last post while on the Shinkansen, I knew it…


Life in Japan: Traveling faster than a speeding bullet (train, that is)
I am writing this blog post while I’m on what will be my last…



Life in Japan: Just ship it! Efficiency in logistics and travel
One of the delights about living in Japan is the level of efficiency…