

Exceeding customer expectations – a story of kindness and generosity in Melbourne
I had an wonderful experience with customer service this week.…


Japan gemba visit - innovation through kaizen
Two weeks ago I joined a Japan Lean study trip tour led by Makoto…


Lean Leadership Lessons and Gemba Visit to Toyota City, Japan
On Monday I had the honor to spend the day with Isao Yoshino,…












Behavioral Styles - what impact does national culture have?
Last week I led a seminar on team dynamics for one of the foreign…






Problem solving and command-and-control
In the three and a half weeks that we’ve been in Japan, I am…






Intentions for life in Japan
We have arrived in Japan! We arrived to Tokyo from San Francisco…