Tag Archive for: customer service

Only in Japan! - 3 stories of Japanese "omotenashi", service and respect in 1 day

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February 20, 2018

Japan is famous for customer service and hospitality, known as…

Exceeding customer expectations – a story of kindness and generosity in Melbourne

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May 13, 2015

I had an wonderful experience with customer service this week.…

BOOK GIVEAWAY: Measures of Success

Is your organization’s reaction to every data point change causing you to feel like you are on stuck on a rollercoaster that you’re ready to get off of?

Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.

Don’t miss out on your opportunity to win one of three copies of Measures of Success. Winners will get to choose between three delivery options:

1) Kindle store version

2) Apple iBooks version

3) Leanpub.com version

Don’t forget to share your ”lucky URL” to increase your odds of winning!

Check out Katie Anderson’s interview with Mark Graban to learn more about the book and other insights from Mark.

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