customer service – Katie Anderson

Only in Japan! – 3 stories of Japanese “omotenashi”, service and respect in 1 day

February 20, 2018 0

Japan is famous for customer service and hospitality, known as “omotenashi” in Japanese, and for being a safe and clean country – and my experiences on recent trip to Japan last month were no exception. […]

Exceeding customer expectations – a story of kindness and generosity in Melbourne

May 13, 2015 0

I had an wonderful experience with customer service this week. I’ve been sharing this story for the past 48 hours and everyone I speak to is amazed. This says so much about what we have come […]