Interview with Jeff Liker: The Toyota Way to Service Excellence
New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in reading an advance copy of the new book he had […]
Toyota Memorial Hospital
Japanese doctors tapping Toyota experts to learn about TPS / Lean
Two weeks ago I saw an article in the Japan Times titled: “Nagoya hospital taps Toyota’s famed workflow to reduce staff errors”. My interest was immediately piqued given my recent exploration over the past two […]
Japan Gemba Visit: Toyota Memorial Hospital – Part 5: The role of managers and physicians in leading improvement
In the previous four posts in this series about my visit to Toyota Memorial Hosptial (TMH) in Toyota City, Japan, last month, I’ve covered topics from the overview of the hospital, how hospital leaders are […]
Japan Gemba Visit: Toyota Memorial Hospital – Part 4: Set challenging goals & engage patients and staff in continuous improvement
Continuous Improvement and the Toyota Way In an earlier post about my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, last month, I wrote about how TMH’s renewed focus to deepen the practice […]
Japan Gemba Visit – Toyota Memorial Hospital: Part 3 – Toyota Production System principles in action
As I shared in previous posts, Toyota Memorial Hospital (TMH) has been practicing parts of the Toyota Production System (TPS) for many years. However, the depth of TPS practice is not as advanced as many might […]
Japan Gemba Visit: Toyota Memorial Hospital – Part 2: “Our human resources are our power”
In the first post in a series of reflections from my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, I declared that Toyota Memorial is the “most ‘Lean’ hospital in Japan”. However, as I wrote, […]
Japan Gemba Visit: Toyota Memorial Hospital – Part 1: The most “Lean” hospital in Japan
Leadership lessons in Toyota City – this time at Toyota Memorial Hospital Immediately after writing a post on the train asking for your questions, I met my friend Mr. Isao Yoshino and we drove an hour to […]