The real meaning of KAIZEN

April 7, 2015 6

Change, Good The other week I met Brad Schmidt, the President and Founder of Makoto Investments, a company that specializes in Lean consulting and Japan study trips. Brad grew up in Japan and has a […]

Are you listening?

April 3, 2015 2

How many times have you asked a question, and then realized a few words into the response, that you are listening to your own thoughts rather than what the other person is saying? How does […]

Mistake proofing at Starbucks

March 13, 2015 4

Last weekend in Kyoto, I was impressed to see this example of using a visual cue to mistake-proof the beverage making process at Starbucks. After placing our order, including one soymilk based beverage, I was handed […]

Hospital management in Japan – is it Lean?

February 12, 2015 0

I’ve been told that most hospitals and healthcare organizations in Japan do not employ Lean management. Both foreigners who have done study trips to Japan and Japanese nationals have mentioned this to me as I was […]

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