Get a copy of Mr. Isao Yoshino’s Top Leadership Lessons

If you don’t have a copy already, you can click here to get a PDF of the top 10 Toyota leadership lessons that Mr. Yoshino shared me in 2015 & 2016. I’m working an a new addition with 10 more!

Mistake proofing at Starbucks

March 13, 2015 4

Last weekend in Kyoto, I was impressed to see this example of using a visual cue to mistake-proof the beverage making process at Starbucks. After placing our order, including one soymilk based beverage, I was handed […]

Hospital management in Japan – is it Lean?

February 12, 2015 0

I’ve been told that most hospitals and healthcare organizations in Japan do not employ Lean management. Both foreigners who have done study trips to Japan and Japanese nationals have mentioned this to me as I was […]

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