Tag Archive for: culture

Life in Japan: Omotenashi - the spirit of Japan's customer service & hospitality

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I just returned from a one-week trip to Tokyo to attend a traditional…

Life in Japan: Wrap it up! - Value or Waste?

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I love living in Japan and having this opportunity to learn about…

Gemba visit: Tokyo hospital with strong commitment to quality improvement Part 2 - Quality Committee Meeting

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When I met with the President of a Tokyo metropolitan hospital…

Japan Gemba visit: Tokyo hospital committed to quality improvement - Part 1 - Conversation with the President

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Two weeks ago, I visited a hospital in Tokyo that is one of…

Life in Japan: Visual and audible management to guide everyday life

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One of tenets of Lean and the Toyota Production System "visual…

Learning a new culture: listen to the words of children

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Back in Tokyo! After nearly two months back in the United States…
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