


KBJA Japan Study Trip 2019 Highlights
A vision realized....and continues!
Just three weeks ago, I…

Looking Back: Top 10 Posts from 2018
I cannot believe that we just passed the four year anniversary…

Lean Sushi Restaurant in Japan
One might expect that all restaurants in Japan are operated with…

Creating a culture of engagement, respect and customer service at a Japanese accounting firm
How does an accounting company inspire an energized culture where…

What's been keeping me busy this month? Planning learning experiences for you!
What have you been learning or working on this month?
I am in…

Only in Japan! - 3 stories of Japanese "omotenashi", service and respect in 1 day
Japan is famous for customer service and hospitality, known as…

You haven't seen a start-up meeting like this one before: Teppen's "Honki no Chorei" in Japan
How many morning or "start-up" meetings have you been part of…

Japan Gemba Visit: Lean Thinking in Government – Part 3 – Redesigning flow and customer service in General Services
In the first two posts in this series, I shared how the leaders…

Japan Gemba Visit: Lean Thinking in Government – Part 2 – Kaizen and Kaikaku to improve service to elderly constituents
In the first post in this series, I shared how the leaders…

Japan Gemba Visit: Lean Thinking in Government - Part 1 - Kaizen, Kaikaku & PDCA to improve customer service
Less than a month before my family wrapped up our time in Japan…

Year End Review: 2016 - Reflections on 18 months in Japan and returning to the U.S.
It's that time of year again for reflection and resetting of…