Tag Archive for: omotenashi

Reconfirming the Value of "Go to Gemba" on a Recent Trip to Japan

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It's hard to believe that my latest trip back to Japan was already…

KBJA Japan Study Trip 2019 Highlights

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A vision realized....and continues! Just three weeks ago, I…
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Looking Back: Top 10 Posts from 2018

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I cannot believe that we just passed the four year anniversary…
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Lean Sushi Restaurant in Japan

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One might expect that all restaurants in Japan are operated with…
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Creating a culture of engagement, respect and customer service at a Japanese accounting firm

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How does an accounting company inspire an energized culture where…
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What's been keeping me busy this month? Planning learning experiences for you!

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What have you been learning or working on this month? I am in…
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Only in Japan! - 3 stories of Japanese "omotenashi", service and respect in 1 day

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Japan is famous for customer service and hospitality, known as…
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You haven't seen a start-up meeting like this one before: Teppen's "Honki no Chorei" in Japan

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How many morning or "start-up" meetings have you been part of…
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Japan Gemba Visit: Lean Thinking in Government – Part 3 – Redesigning flow and customer service in General Services

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In the first two posts in this series, I shared how the leaders…
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Japan Gemba Visit: Lean Thinking in Government – Part 2 – Kaizen and Kaikaku to improve service to elderly constituents

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In the first post in this series, I shared how the leaders…
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Japan Gemba Visit: Lean Thinking in Government - Part 1 - Kaizen, Kaikaku & PDCA to improve customer service

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Less than a month before my family wrapped up our time in Japan…
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Year End Review: 2016 - Reflections on 18 months in Japan and returning to the U.S.

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It's that time of year again for reflection and resetting of…
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