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What was the thinking that led up to the development of the Toyota Way in 2001? I asked my friend Mr. Isao Yoshino, a 40-year Toyota
New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in
Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia
In the previous four posts in this series about my visit to Toyota Memorial Hosptial (TMH) in Toyota City, Japan, last month, I’ve covered topics
Continuous Improvement and the Toyota Way In an earlier post about my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, last month, I
As I shared in previous posts, Toyota Memorial Hospital (TMH) has been practicing parts of the Toyota Production System (TPS) for many years. However, the depth
In the first post in a series of reflections from my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, I declared that Toyota Memorial is
Leadership lessons in Toyota City – this time at Toyota Memorial Hospital Immediately after writing a post on the train asking for your questions, I met my
As a Lean healthcare practitioner and coach, it has been one of my goals while living in Japan to learn more about how Japanese hospitals think
Before I visited the Toyota Kyushu plant to talk with the Toyota TPS Promotion Office manager, I posted on social media to see if anyone had questions
Following our tour of the Toyota Kyushu plant, which I wrote about in an earlier post, my Japanese colleague was able to set up a
Last week I flew down to Japan’s southern island of Kyushu to visit the Toyota Kyushu Miyata plant and have a private conversation with the
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