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Article originally published on Forbes Jan 3, 2025 as part of Forbes Coaches Council. Have you ever wondered why some employees seem disengaged or appear indifferent to their work? Too...
Are you ready to move beyond process improvement to become a true driver of transformational change? In October 2024, I had the honor of being a speaker for the third...
The 6th cohort of my Japan Study Trip leadership program in November 2024 was another incredible experience. 18 global leaders joined me to explore lean leadership, customer service, and operational...
Japan is famous for customer service and hospitality, known as “omotenashi” in Japanese, and for being a safe and clean country – and my experiences
I just got back from a week and a half trip to Japan to prepare for an upcoming Japan lean study trip I’m leading on
What is the best way to learn a process? Practice on yourself! After three years of conversations and visits with each other in Japan, the
How are you thinking about setting your goals for the new year? What are your intentions for 2018? What is important to you and how
Happy almost new year! It’s that time of year not only to look back on personal reflections, as I shared in my most recent post,
“Today is a great day” As I sit down to reflect on 2017, it is my father’s motto that “today is a great day” that
After an intense two months of travel for many exciting professional and personal opportunities – including being part of the ELEC 2017 in the Netherlands
Last week I had the pleasure of participating in the European Lean Educator Conference (ELEC2017) held in Nijmegen, the Netherlands. After not having been to
I’ve been traveling a lot the past few weeks for work-related events and client support, which has been great for my business and personal practice
I have come to believe, through my personal practice and learning from mentors (including Margie Hagene, Isao Yoshino, John Shook, and others) that asking effective
My latest article for the Lean Enterprise Institute’s Lean Post was published today: “Do You Practice Routine Personal Development?” I’ve been musing a lot lately
New book: The Lean Strategy As I mentioned in the Gemba Academy podcast released two weeks ago, the most recent business book that I have read
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