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It’s been an exciting month of learning from and contributing to the Lean community. The result is that I’ve built up quite a backlog of topics that I want to
I had an wonderful experience with customer service this week. I’ve been sharing this story for the past 48 hours and everyone I speak to is amazed. This says so much
Two weeks ago I joined a Japan Lean study trip tour led by Makoto Investments and had the opportunity to visit three different Japanese manufacturing organizations. Mirai Industry The first company that
On Monday I had the honor to spend the day with Isao Yoshino, a 40-year Toyota executive and one of John Shook’s first managers at Toyota, and visited one of Toyota’s Japanese assembly
How many times have you asked a question, and then realized a few words into the response, that you are listening to your own thoughts rather than what the other
Last week I led a seminar on team dynamics for one of the foreign embassies in Japan. The team of twelve people were all Japanese-natives, except for the leader and
Last weekend in Kyoto, I was impressed to see this example of using a visual cue to mistake-proof the beverage making process at Starbucks. After placing our order, including one soymilk
I’ve been told that most hospitals and healthcare organizations in Japan do not employ Lean management. Both foreigners who have done study trips to Japan and Japanese nationals have mentioned this
Mistake-proofing and visual systems Before this move, I had a preconceived notion that mistake-proofing (poka-yoke) and obvious visual controls would be commonplace in Japan. However, my first day in Japan
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