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Today I decided to get out of the hustle and bustle of the city, and I went on an excursion to a small rice farming town in near Mount Fuji.
Australian Lean Conferences Last month I was in Australia for their annual Lean summits – the Lean Thinking and Practice Summit (all industries) and the Healthcare Symposium. In addition to
The third site that I visited on my tour with Makoto in April demonstrated a deep practice of kaizen (continuous improvement) and a philosophy of waste elimination for global sustainability. (Update – 5th
I’ve been translated and published in Brazil! An article that I wrote for the Lean Post called “How to Get Out of the Habit of Telling” was published recently in a
One of the stops on my gemba visits to four Japanese manufacturing organizations in April was an organization called Rentic Chubu. Rentic has excelled in developing a working environment that
It’s been an exciting month of learning from and contributing to the Lean community. The result is that I’ve built up quite a backlog of topics that I want to
I had an wonderful experience with customer service this week. I’ve been sharing this story for the past 48 hours and everyone I speak to is amazed. This says so much
Two weeks ago I joined a Japan Lean study trip tour led by Makoto Investments and had the opportunity to visit three different Japanese manufacturing organizations. Mirai Industry The first company that
On Monday I had the honor to spend the day with Isao Yoshino, a 40-year Toyota executive and one of John Shook’s first managers at Toyota, and visited one of Toyota’s Japanese assembly
How many times have you asked a question, and then realized a few words into the response, that you are listening to your own thoughts rather than what the other
Last week I led a seminar on team dynamics for one of the foreign embassies in Japan. The team of twelve people were all Japanese-natives, except for the leader and
Last weekend in Kyoto, I was impressed to see this example of using a visual cue to mistake-proof the beverage making process at Starbucks. After placing our order, including one soymilk
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