


Only in Japan! - 3 stories of Japanese "omotenashi", service and respect in 1 day
Japan is famous for customer service and hospitality, known as…

A reminder from a recent visit to Japan: Lean is not inherently Japanese
I just got back from a week and a half trip to Japan to prepare…

Toyota Leadership Lessons: Part 10 - Practice Personal Hoshin Kanri or Goal Setting
What is the best way to learn a process? Practice on yourself! After…

Live with Intention, Lead with Intention: Intentions and Goal Setting for 2018
How are you thinking about setting your goals for the new year?…

Looking Back: Top 10 Posts from 2017
Happy almost new year! It's that time of year not only to…

Reflections on 2017: "Today is a great day"
"Today is a great day" As I sit down to reflect on 2017, it…

Reflections from a coaching relationship: Why coaching is like a reverse Magic 8 Ball
After an intense two months of travel for many exciting…

Reflections from the European Lean Educator Conference (#ELEC2017)
Last week I had the pleasure of participating in the European…

Reflections on reflection....and what I've been learning this month
I've been traveling a lot the past few weeks for work-related…

Toyota Leadership Lessons: Part 9 – Learning the value of asking questions
I have come to believe, through my personal practice and learning…

Lean Post Article: "Do You Practice Routine Personal Development?"
My latest article for the Lean Enterprise Institute's Lean Post…
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