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New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in reading an advance copy of
My latest article for the Lean Post titled “Summit Reflections: Knowing What You Need to Improve” was just published! In it, I reflect some questions that came to mind during the Lean
How should I start coaching using the personal A3 process? Many of you have reached out to me after I published the first post in this series about using the personal
A3 thinking for problem-solving is a well-known process in the Lean community, but did you realize that it can be a powerful process for personal development and leadership coaching as
I just spent most of this week unloading boxes of our life from the sea container that just arrived form Japan and the storage unit of everything we didn’t take with us. Suffice
I just came back from presenting at the 5th Annual Lean Coaching Summit held in Minneapolis, Minnesota, last week. This Summit was the third consecutive Lean Coaching Summit that I’ve
Since the beginning of this year, I’ve become a bit obsessed with collecting Daruma dolls. Before I left Japan in June, I bought nearly 100 Darumas of varying sizes and colors
When I wrote my last post while on the Shinkansen, I knew it would probably be a few weeks until I was able to write another post due to our
In the previous four posts in this series about my visit to Toyota Memorial Hosptial (TMH) in Toyota City, Japan, last month, I’ve covered topics from the overview of the
Continuous Improvement and the Toyota Way In an earlier post about my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, last month, I wrote about how TMH’s renewed
This past week I have been thinking a lot about the concept of coaching and what it means for us as leaders. I’ve spent time with Toyota leaders, taught a
I’m finally back in Tokyo after a week of travel and site visits, followed by nearly two weeks in the United States and then a week of hosting several visitors in
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