
Life in Japan: Omotenashi – the spirit of Japan’s customer service & hospitality
In October, 2016 I went on a one-week trip to Tokyo to attend a traditional Japanese Shinto wedding ceremony and visit the city that I
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Take my new FREE Change Katalyst™ self-assessment now to fast-track your change leadership effectiveness!
🎁 Give the Gift of Learning for December – Check out the NEW Leading to Learn Accelerator and take advantage of special pricing!
In October, 2016 I went on a one-week trip to Tokyo to attend a traditional Japanese Shinto wedding ceremony and visit the city that I
Using A3 thinking to coach for personal development In previous posts, I’ve walked through the value of using A3 thinking to coach for personal development
New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in
Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia
My latest article for the Lean Post titled “Summit Reflections: Knowing What You Need to Improve” was just published! In it, I reflect some questions that
You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?”
Two weeks ago I saw an article in the Japan Times titled: “Nagoya hospital taps Toyota’s famed workflow to reduce staff errors”. My interest was
How should I start coaching using the personal A3 process? Many of you have reached out to me after I published the first post in this
A3 thinking for problem-solving is a well-known process in the Lean community, but did you realize that it can be a powerful process for personal
I just spent most of this week unloading boxes of our life from the sea container that just arrived form Japan and the storage unit of everything
I just came back from presenting at the 5th Annual Lean Coaching Summit held in Minneapolis, Minnesota, last week. This Summit was the third consecutive
In the previous four posts in this series about my visit to Toyota Memorial Hosptial (TMH) in Toyota City, Japan, last month, I’ve covered topics
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