
Japan Gemba Visit: Ashikaga Part 1 – the city that uses 5S to revitalize and bring joy to the community
Most of you have heard of “5S”, but have you ever heard of an entire city that has rallied around the concepts of 5S with over
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Most of you have heard of “5S”, but have you ever heard of an entire city that has rallied around the concepts of 5S with over

In October, 2016 I went on a one-week trip to Tokyo to attend a traditional Japanese Shinto wedding ceremony and visit the city that I

Using A3 thinking to coach for personal development In previous posts, I’ve walked through the value of using A3 thinking to coach for personal development

New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in

Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia

My latest article for the Lean Post titled “Summit Reflections: Knowing What You Need to Improve” was just published! In it, I reflect some questions that

You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?”

Two weeks ago I saw an article in the Japan Times titled: “Nagoya hospital taps Toyota’s famed workflow to reduce staff errors”. My interest was

How should I start coaching using the personal A3 process? Many of you have reached out to me after I published the first post in this

A3 thinking for problem-solving is a well-known process in the Lean community, but did you realize that it can be a powerful process for personal

I just spent most of this week unloading boxes of our life from the sea container that just arrived form Japan and the storage unit of everything

I just came back from presenting at the 5th Annual Lean Coaching Summit held in Minneapolis, Minnesota, last week. This Summit was the third consecutive
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