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One of the stops on my gemba visits to four Japanese manufacturing organizations in April was an organization called Rentic Chubu. Rentic has excelled in
It’s been an exciting month of learning from and contributing to the Lean community. The result is that I’ve built up quite a backlog of
I had an wonderful experience with customer service this week. I’ve been sharing this story for the past 48 hours and everyone I speak to is
Two weeks ago I joined a Japan Lean study trip tour led by Makoto Investments and had the opportunity to visit three different Japanese manufacturing organizations.
On Monday I had the honor to spend the day with Isao Yoshino, a 40-year Toyota executive and one of John Shook’s first managers at Toyota, and visited
How many times have you asked a question, and then realized a few words into the response, that you are listening to your own thoughts
Last week I led a seminar on team dynamics for one of the foreign embassies in Japan. The team of twelve people were all Japanese-natives,
Last weekend in Kyoto, I was impressed to see this example of using a visual cue to mistake-proof the beverage making process at Starbucks. After placing
I’ve been told that most hospitals and healthcare organizations in Japan do not employ Lean management. Both foreigners who have done study trips to Japan and
Mistake-proofing and visual systems Before this move, I had a preconceived notion that mistake-proofing (poka-yoke) and obvious visual controls would be commonplace in Japan. However,
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