


Interview with Skip Steward: Creating an Effective Management System
How can you create an effective top down and bottom up connected…

Interview with Karyn Ross: "How to Coach for Creativity and Service Excellence"
What do creativity, service excellence, and problem solving have…

Interview with Mark Graban: "Measures of Success"
Have you ever found yourself asking yourself, "I can't tell if…

Interview with Jeff Hunter: Patient-Centered Strategy
Jeff Hunter has been instrumental to influencing how I think…

Interview with Michael Balle on "The Lean Strategy" - Part 2 - Innovation and Personal Transformation
New book: The Lean Strategy
As I mentioned in the Gemba Academy…

Book Review and Interview with Michael Balle on "The Lean Strategy" - Part 1 - Is Lean a strategy?
New book: The Lean Strategy
As I mentioned in a Gemba Academy…

Interview with Paul DeChant: "Preventing Physician Burnout"
This week I'm attending the Lean Healthcare Transformation Summit…

Interview with David Veech: Reflections on his new book "Leadersights", Lean, & his personal leadership journey
What does love have to do with it?
Most of us are familiar with…

Interview with Dan Markovitz: "Building the Fit Organization"
Is your organization fit or flabby?
Is your organization fit…

"Tree Ring Management": Take the Long View
On a recent trans-Pacific flight, I read read a book written…