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New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in reading an advance copy of
Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia Mason are well known, to
My latest article for the Lean Post titled “Summit Reflections: Knowing What You Need to Improve” was just published! In it, I reflect some questions that came to mind during the Lean
You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?” Or: “What are other ways
Two weeks ago I saw an article in the Japan Times titled: “Nagoya hospital taps Toyota’s famed workflow to reduce staff errors”. My interest was immediately piqued given my recent
How should I start coaching using the personal A3 process? Many of you have reached out to me after I published the first post in this series about using the personal
A3 thinking for problem-solving is a well-known process in the Lean community, but did you realize that it can be a powerful process for personal development and leadership coaching as
I just spent most of this week unloading boxes of our life from the sea container that just arrived form Japan and the storage unit of everything we didn’t take with us. Suffice
I just came back from presenting at the 5th Annual Lean Coaching Summit held in Minneapolis, Minnesota, last week. This Summit was the third consecutive Lean Coaching Summit that I’ve
In the previous four posts in this series about my visit to Toyota Memorial Hosptial (TMH) in Toyota City, Japan, last month, I’ve covered topics from the overview of the
Continuous Improvement and the Toyota Way In an earlier post about my visit to Toyota Memorial Hospital (TMH) in Toyota City, Japan, last month, I wrote about how TMH’s renewed
As I shared in previous posts, Toyota Memorial Hospital (TMH) has been practicing parts of the Toyota Production System (TPS) for many years. However, the depth of TPS practice is not
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