
Life in Japan: Omotenashi – the spirit of Japan’s customer service & hospitality
In October, 2016 I went on a one-week trip to Tokyo to attend a traditional Japanese Shinto wedding ceremony and visit the city that I
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When my dad was diagnosed with ALS in the fall of 2015 while I was living in Japan, my parents adopted a motto to help them navigate a personal crisis...
It was an exciting week last week for me! Not only was it the five year anniversary of my first meeting with Isao Yoshino in Japan, I announced the cover...
This week marks five years since the first time I met up with Isao Yoshino in Japan! It’s a fitting week to publicly announce my forthcoming book – based on...
Four weeks ago, a few days after we went into COVID-19 “shelter in place” here in Northern California, I looked around my house – that hadn’t been cleaned in two...
Our world has changed forever. We’re all in this together. And we’ll all get through this together. The Japanese saying “Fall down seven times, get up eight”, as represented by...
It’s hard to believe that my latest trip back to Japan was already over a month and a half ago. A lot has changed in our world since then, and...
Virtual collaboration — and adjusting plans — is the theme for this week! It’s amazing the collaboration – and creation – that can happen when people work together, even if...
As a follow up to his number one best selling book The Coaching Habit – one of the top books that I recommend to clients – Michael Bungay Stanier is...
The topic of today’s post is reflection. My good friend and K2C2 coaching partner Karyn Ross released a new book this week titled I’ll Keep You Posted!: 102 of My...
There are some moments in life that are inflection or pivot points that forever shape the tapestry of your life. For me, moving to Japan five years ago (this month)...
Gemba Academy just published the fourth podcast that I’ve had the pleasure of recording with Ron Pereira! GA Podcast #297: The Importance of Hansei and Revitalization Ron and I had...
How do you connect your actions with your purpose? To me, this is the essence of leading with intention. 7 Tips to Coach and Lead With Intention In this post...

In October, 2016 I went on a one-week trip to Tokyo to attend a traditional Japanese Shinto wedding ceremony and visit the city that I

Using A3 thinking to coach for personal development In previous posts, I’ve walked through the value of using A3 thinking to coach for personal development

New Book: The Toyota Way to Service Excellence Earlier this summer, Jeff Liker reached out to me to see if I would be interested in

Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia

My latest article for the Lean Post titled “Summit Reflections: Knowing What You Need to Improve” was just published! In it, I reflect some questions that

You may have asked yourself: “Does every problem require an A3?” Maybe even you’ve asked: “What is an A3?” Or: “What are A3 problem-solving tools?”

Two weeks ago I saw an article in the Japan Times titled: “Nagoya hospital taps Toyota’s famed workflow to reduce staff errors”. My interest was

How should I start coaching using the personal A3 process? Many of you have reached out to me after I published the first post in this

A3 thinking for problem-solving is a well-known process in the Lean community, but did you realize that it can be a powerful process for personal

I just spent most of this week unloading boxes of our life from the sea container that just arrived form Japan and the storage unit of everything

I just came back from presenting at the 5th Annual Lean Coaching Summit held in Minneapolis, Minnesota, last week. This Summit was the third consecutive

Since the beginning of this year, I’ve become a bit obsessed with collecting Daruma dolls. Before I left Japan in June, I bought nearly 100 Darumas
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