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What have you been learning or working on this month? I am in the midst of a four week period with no work travel, which has been unusual in the...
Japan is famous for customer service and hospitality, known as “omotenashi” in Japanese, and for being a safe and clean country – and my experiences on recent trip to Japan...
I just got back from a week and a half trip to Japan to prepare for an upcoming Japan lean study trip I’m leading on behalf of the Ohio State...
What is the best way to learn a process? Practice on yourself! After three years of conversations and visits with each other in Japan, the U.S. and Europe, Mr. Isao...
How are you thinking about setting your goals for the new year? What are your intentions for 2018? What is important to you and how will you point yourself in...
Happy almost new year! It’s that time of year not only to look back on personal reflections, as I shared in my most recent post, but also to round up...
“Today is a great day” As I sit down to reflect on 2017, it is my father’s motto that “today is a great day” that stands out for me. 2017...
After an intense two months of travel for many exciting professional and personal opportunities – including being part of the ELEC 2017 in the Netherlands and a week of vacation...
Last week I had the pleasure of participating in the European Lean Educator Conference (ELEC2017) held in Nijmegen, the Netherlands. After not having been to Europe for over six years,...
I’ve been traveling a lot the past few weeks for work-related events and client support, which has been great for my business and personal practice of modeling and practicing the...
I have come to believe, through my personal practice and learning from mentors (including Margie Hagene, Isao Yoshino, John Shook, and others) that asking effective questions is THE fundamentally most...
My latest article for the Lean Enterprise Institute’s Lean Post was published today: “Do You Practice Routine Personal Development?” I’ve been musing a lot lately on the concepts of structures...
As a Lean healthcare practitioner and coach, it has been one of my goals while living in Japan to learn more about how Japanese hospitals think
Katie’s note: Today’s post is written by Arnout Orelio, a Lean healthcare practitioner from the Netherlands. The inspiration for this first guest post on my blog
One of the delights about living in Japan is the level of efficiency and punctuality of their transportation services. This extends beyond just people transportation
I love living in Japan and having this opportunity to learn about a new culture and language. I’ve tried to retain my “outsider’s perspective” while
Data and measurement are key components to improvement. As I wrote about in my previous two blog posts, a Tokyo hospital that I visited twice last month (both
When I met with the President of a Tokyo metropolitan hospital a few weeks ago, he invited me to attend upcoming monthly Quality Committee held
Two weeks ago, I visited a hospital in Tokyo that is one of the leaders in Japan in healthcare quality improvement and reporting. As I’ve written
I recently saw the quote “Life less out of habit and more out of intent” (source unknown) and it really resonated with me, especially as I
One of tenets of Lean and the Toyota Production System “visual management”: making things (work, processes, status, etc.) clearly visible (or audible) to the status
Here is another installment in my series of posts about “Life in Japan”. Paper and coins rule in Japan One of the surprising things about moving
It’s hard to believe that I moved to Japan exactly 12 months ago this week. The time has flown by quickly and I have enjoyed
Happy New Year! As I write, the year is changing over around the world. Happy new year! It’s already 2016Â in Japan. But before it is
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