Reflections on Leadership

Japan gemba visit: supporting every person to be successful

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May 19, 2015

One of the stops on my gemba visits to four Japanese manufacturing…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

A backlog of reflections from Japan and Australia

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May 15, 2015

It’s been an exciting month of learning from and contributing…

Exceeding customer expectations – a story of kindness and generosity in Melbourne

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May 13, 2015

I had an wonderful experience with customer service this week.…

Japan gemba visit - innovation through kaizen

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April 29, 2015

Two weeks ago I joined a Japan Lean study trip tour led by Makoto…

Lean Leadership Lessons and Gemba Visit to Toyota City, Japan

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April 22, 2015

On Monday I had the honor to spend the day with Isao Yoshino,…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

Are you listening?

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April 3, 2015

How many times have you asked a question, and then realized a…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

Behavioral Styles - what impact does national culture have?

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April 1, 2015

Last week I led a seminar on team dynamics for one of the foreign…

Washoku - "the harmony of food"

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March 24, 2015

At the same two-day overview about Japan living that I wrote…

Mamachari - commuting Japan style

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March 21, 2015

Everywhere you go in Tokyo are people on bicycles, riding on…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

Mistake proofing at Starbucks

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March 13, 2015

Last weekend in Kyoto, I was impressed to see this example of…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

Overview of the Japanese Healthcare System

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March 4, 2015

I recently attended a two-day class for newcomers to Tokyo. One…

Japanese Healthcare Overview

<img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" alt="Japanese Healthcare Overview" data-srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" data-src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" data-sizes="(max-width: 495px) 100vw, 495px" class="attachment-portfolio size-portfolio wp-post-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="495" height="371" src="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png" class="attachment-portfolio size-portfolio wp-post-image" alt="Japanese Healthcare Overview" srcset="https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9.png 960w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-300x225.png 300w, https://kbjanderson.com/wp-content/uploads/2015/03/designs-for-blog9-624x468.png 624w" sizes="(max-width: 495px) 100vw, 495px" />

Hospital management in Japan - is it Lean?

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February 12, 2015

I've been told that most hospitals and healthcare organizations…

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