


A backlog of reflections from Japan and Australia
It’s been an exciting month of learning from and contributing…


Exceeding customer expectations – a story of kindness and generosity in Melbourne
I had an wonderful experience with customer service this week.…


Japan gemba visit - innovation through kaizen
Two weeks ago I joined a Japan Lean study trip tour led by Makoto…


Lean Leadership Lessons and Gemba Visit to Toyota City, Japan
On Monday I had the honor to spend the day with Isao Yoshino,…







Are you listening?
How many times have you asked a question, and then realized a…







Behavioral Styles - what impact does national culture have?
Last week I led a seminar on team dynamics for one of the foreign…


Washoku - "the harmony of food"
At the same two-day overview about Japan living that I wrote…


Mamachari - commuting Japan style
Everywhere you go in Tokyo are people on bicycles, riding on…







Mistake proofing at Starbucks
Last weekend in Kyoto, I was impressed to see this example of…







Overview of the Japanese Healthcare System
I recently attended a two-day class for newcomers to Tokyo. One…







Hospital management in Japan - is it Lean?
I've been told that most hospitals and healthcare organizations…
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